Escalation Executive
Job description:
2-5 years of experience in escalation management.
Handle escalations directed to the CEO and those originating from social media platforms.
Resolve customer complaints and issues promptly.Looking for a dedicated and experienced Escalation management executive to handle CEO and
social media escalations. The ideal candidate will possess excellent communication and written skills,
with a strong background in managing escalations
Required Candidate profile
Role: Customer Service
Industry Type: Consumer Electronics & Appliances
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other
Education:
UG: Any Graduate
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
Grievance Handling, Escalation Management, Complaint Management, Email , Social Media Solving, Queries Calls, Complaint Handling, Query Resolution ,Grievance Management, Chat, Customer Complaints